Return Policy

*Our products are fully warranted against defects in materials and workmanship with a lifetime guarantee.

Updated: 12/10/2016

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If your product fails due to a manufacturing defect we will replace or refund it without charge.

Only original, unaltered and unmodified materials and workmanship are covered by this policy.

This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. 

If less than 30 days have gone by since your purchase, please complete the following process to obtain your return shipping label.

If more than 30 days have gone by since your purchase, or you would like to arrange for a replacement of one or more products in your order, please email us directly at info@zerogrid.com.

Note: To be eligible for a refund, your item must be unused and in the same condition that you received it. 

There are certain situations where only partial refunds are granted: (if applicable)

* Products with obvious signs of use

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@zerogrid.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.